Questions, Answered

Yes — every torte, gateau and traybake is made by hand in our Southampton bakery by our team of pastry chefs.

We have a growing range of vegan and dietary-friendly desserts. Use the dietary filters in The Collection to browse them, or ask us about bespoke development.

Every product page lists declared allergens and 'may contain' warnings, and full details are on each product's specification sheet in the Download Centre.

Our bakery handles nuts, so we cannot guarantee a nut-free environment. Always check the 'may contain' information on each specification sheet.

Approved trade customers order through the trade portal using Quick Order. If you are new to Quality Finish, apply for a trade account first.

Minimum order values depend on your delivery area. We will confirm yours when your trade account is approved.

Most applications are reviewed within two working days. You will see your status in the trade portal and hear from our team by email.

Absolutely — use the Request Samples page and our sales team will arrange a tasting selection for your business.

We deliver nationwide using temperature-controlled vehicles. Use the Delivery Checker to confirm coverage for your postcode.

Desserts are delivered frozen in temperature-controlled, satellite-tracked vehicles to preserve quality from our bakery to your kitchen.

Most products are supplied frozen with a defrost-and-serve format. Storage and defrosting guidance is printed on every specification sheet.

Shelf life varies by product — typically two to three days refrigerated once defrosted. Check the individual product page for exact details.

Payment terms are agreed when your trade account is opened. Speak to our sales team about credit accounts for regular customers.